The Bitcoin Customer Service Department
In order to orange-pill the world, Bitcoiners must foster connection and trust, rather than create frustration and division for those who are curious.Maxx Mannheimer is a former sales account manager with a background in training and industrial-organizational psychology.In a decentralized network, we are all customers, we are all sales, we are all operations, we are all IT and we are all customer support. Operations and IT have been killing it without a doubt. The physical migration of the mining hashrate in the last two years has been miraculous and the network has zero downtime. However,....
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Chinese bitcoin/litecoin exchange Huobi is catching some flak today following a serious blunder that took place Wednesday evening, in which the company's customer service wrongly sent 920 bitcoins and 8,100 litecoins to 27 users. To put that into perspective, that's about $400,000 USD and $36,000 USD, respectively. Upon learning of the events unfolding, Huobi said it temporarily halted withdrawals, but those withdrawals have since resumed. Huobi confirmed the incident on social networking website Weibo today: Last night, our customer service made a mistake when processing users' withdrawal....
A new investigation has revealed hundreds of Coinbase customer complaints around hacking and lost funds, drawing attention to the customer experience at crypto exchanges. Popular cryptocurrency exchange Coinbase recently amassed a panoply of customer service complaints regarding account locking, hacking and even lost funds.A recent tweet by crypto analyst Kaleo garnered hundreds of comments from users all sharing stories of their unfavorable experiences with the exchange. This isn’t the first time the firm has received public backlash over it’s customer service practices. Back in March,....
A CoinDesk poll of nearly 3,000 readers has found that Mt. Gox customers have been waiting months for their withdrawal requests to be fulfilled, despite being 'verified' or 'trusted' account holders. Poll respondents describe frustration with the exchange's customer service, calling it slow, opaque and providing "canned responses". The poll, launched on 4th Feb, discovered that customer requests were long delayed, whether they were in bitcoin or fiat currency. One incensed customer was Daniel Smith of Stoke-on-Trent, England. He contacted CoinDesk in December to report his frustration with....
Data shows that Turkey accounts for over 7% of the desktop browser access to Binance's primary platform. Binance, the world's largest cryptocurrency exchange by volume, announced the launch of its customer service center, Cointelegraph Turkey reported.Binance picked Turkey, where it established a local entity roughly two years ago, as the pilot country for its new service. A possible reason for Binance to pick Turkey is the high volume of traffic the exchange is getting from the country. Similarweb data shows that Turkey accounts for over 7% of the desktop browser access to Binance's....
On December 27th, CoinText.com reported that FinCEN has issued a clarification to the money service business rules for Bitcoin miners. Individuals and companies who mine Bitcoins for their own accounts will not be considered money service businesses or money transmitters within the meaning of the Bank Secrecy Act. The clarification was outlined in a letter sent in response to an inquiry on behalf of Atlantic City Bitcoin, LLC, which was reprinted in full at CoinText's website. Since July of 2011, FinCEN has advised that many companies that deal with Bitcoins, including miners, must....