Customer support staff swamped during market swings — exchange execs
Binance Australia's CEO says it is imperative that customer support is ready for a large influx of customer inquiries at any moment. Crypto market turbulence can be an immensely stressful time for customer support staff at crypto exchanges, with companies vastly bolstering headcounts just to meet demand during surges. Speaking to Cointelegraph, Alex Harper, co-founder and CEO of Australian crypto exchange SwyftX said that “no matter what your role title is [...] no one was above customer support at Swyft."He said that he, along with staff members from human resources and the CFO have had....
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During the last week, while crypto markets got hammered, digital currency-centric over-the-counter (OTC) trading desks were swamped with orders. The cryptocurrency OTC trading desk Cumberland, a subsidiary of DRW, explained that on June 13, the firm saw 30% more volume than the previous year-to-date high on May 13.
Cumberland Says ‘On Big Swings, More Volume Tends to Come to OTC Desks’
Over-the-counter (OTC) trading desks allow high-net-worth crypto traders to trade coins without affecting spot markets as much as they would trading on a traditional exchange. OTC....
The U.K.-registered EXMO exchange is one of the many crypto startups to go through the FCA approval process. Execs detailed the work it took to get there.
The NFT marketplace no longer intends to offer customer support over Discord DMs. On Tuesday, nonfungible token, or NFT, platform OpenSea launched a server on Metalink to give the verified owners of its collections a direct channel for support, feedback and updates. In addition, OpenSea said it would no longer offer customer support over Discord DMs. Metalink is a collaboration app for NFT communities that offers users a place to view their collection's value and monitor its associated real-time transaction feed. In addition, channels hosted on Metalink are token-gated, meaning that proof....
According to a report shared by an FTX staff member, prior to Binance announcing it would acquire the exchange, CEO Sam Bankman-Fried explained that in 72 hours FTX saw roughly $6 billion in withdrawals. Furthermore, the staff member’s account notes that withdrawals on the exchange FTX.com were “effectively paused.”
Report Claims FTX CEO Said Exchange Saw $6 Billion in Withdrawals in 72 Hours, Crypto Markets Plummet Following the Acquisition News
It’s been a crazy day in the world of crypto as Binance, the largest exchange in terms of digital currency....
Gemini, the cryptocurrency exchange owned by the Winklevoss twins, is laying off more staff. According to reports, the company is axing 7% of its current workforce, as it engages in significant cost-cutting policies. This is the second wave of layoffs at Gemini, after the company laid off 10% of its staff less than two months ago.
Gemini Lays Off More Staff
Gemini, a regulated, U.S.-based cryptocurrency exchange founded by the Winklevoss twins, is reducing the size of its workforce, according to sources. While the exchange did not make an internal announcement for this round of....