Coinbase creates support phone line for account takeovers
Users who suspect fraud will be able to connect to a live operator, potentially expediting the investigation process. Coinbase has announced a new support phone line for customers who believe their account has been compromised by outside actors. Users will be able to speak to a live support agent, who can kick off an investigation immediately. In an industry where support tickets and emails are the standard method of communication, Coinbase expects that this implementation could help users save valuable time when dealing with this type of crisis.Coinbase also offers its customers....
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Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company. Coinbase is under fire for terrible customer service following reports of users accounts being hacked and drained of funds. According to an Aug. 24 investigation by CNBC, thousands of customers across the country have lodged complaints against the company.The outlet stated that it had interviewed numerous Coinbase customers who claimed hackers had drained their accounts, with the issue exacerbated by the exchange not responding to support requests:Interviews with Coinbase....
We've been watching Coinsetter closely over the past few months, and some of the stuff they're doing is nothing short of impressive. For example, today the New York City-based company announced that they would be offering customers the option to phone in their issues with support right from the Big Apple, which some would consider a step up from their present support channel of emailing them. Through our email support, most users have received responses from our team in under an hour - and usually within minutes. We are pleased to announce that we are expanding the support we provide to....
Bitcoin digital wallet and payment processor Coinbase has launched a mobile app platform for its services on Apple iOS devices. The app is now available in the Apple App Store for free and enables users to buy, sell and send bitcoins, plus manage their wallet. Coinbase co-founder Fred Ehrsam says that the company's new app is another tool that allows people to more easily spend bitcoin. "This was one more step in our mission to make bitcoin easier to use. Now that I have the iOS app, I use it to pay back my friends when I'm out and about since it's so much easier than other ways to do it,"....
Hardware wallet manufacturer KeepKey is offering 30 Bitcoins ($30,400) as a reward for the capture of a hacker who gained access to emails and customer information on Christmas Day. CEO: email, phone compromised. CEO Darin Stanchfield reported that his email address and phone account had been “compromised,” and was seeking support from tech experts. In a subsequent blog post on New Year’s Eve, Stanchfield went into detail about the hack, which KeepKey engineers managed to contain. “Around 9:00 pm PST, an attacker was able to activate a new phone under my PIN-protected Verizon account,” he....
There has been a lot of compromise in the crypto industry, that Coinbase has decided to take that fight against criminals to a new level. Even top protocols have lost funds running into millions to cybercriminals. In light of this, key players have made many attempts in the sector to strengthen security. However, hackers always […]