Coinbase creates support phone line for account takeovers

Coinbase creates support phone line for account takeovers

Users who suspect fraud will be able to connect to a live operator, potentially expediting the investigation process. Coinbase has announced a new support phone line for customers who believe their account has been compromised by outside actors. Users will be able to speak to a live support agent, who can kick off an investigation immediately. In an industry where support tickets and emails are the standard method of communication, Coinbase expects that this implementation could help users save valuable time when dealing with this type of crisis.Coinbase also offers its customers....


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Coinbase To Deploy Phone Support To Customers Suspecting Fraud

There has been a lot of compromise in the crypto industry, that Coinbase has decided to take that fight against criminals to a new level. Even top protocols have lost funds running into millions to cybercriminals. In light of this, key players have made many attempts in the sector to strengthen security. However, hackers always […]