CoinTerra Tackles Backlog of 200 Refund Requests as Complaints Mount
Bitcoin mining hardware producer CoinTerra has moved to reassure customers after it emerged a number of complaints about the company have been lodged with the Better Business Bureau (BBB). Some 11 complaints relating to CoinTerra have been closed with the BBB in the last 12 months. Two of these related to advertising and sales issues, one related to guarantee and warranty issues and eight related to problems with the company's products or service. The BBB is a private entity, not a government agency, which aims to improve trust between consumers and businesses. Complaints are closed when....
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"I feel like I [was] cheated." The statement is just an excerpt from one of the 39 formal complaints filed with the US Federal Trade Commission (FTC) against now-bankrupt bitcoin mining company CoinTerra and revealed in a new Freedom of Information Act (FOIA) request. The 39 complaints are a far cry from nearly 300 complaints lodged against competitor Butterfly Labs before it was temporarily shut down by the FTC in September. However, the complaints paint a detailed picture of the frustrations long faced by CoinTerra customers. The full complaints, which were received with personal....
Customers of Bitmine AG have been requesting a considerable number of refunds from them, and claim that it's taking too long to receive their money back. How long is too long to wait for a refund when a company is overloaded with requests? Third-party websites like BitmineRefund.com claim to list late customer refund requests, but looks may be deceiving! Not all customers who receive their refund are jumping to let the site know that they have received it. Bitmine AG Exclusive Interview. I conducted an interview with Kerim Chikhi, who is a representative of Bitmine AG. What are the delays....
News publication Ars Technica has an interesting report out this morning regarding a well-known bitcoin mining hardware manufacturer. In a response to a Freedom of Information Act request submitted by Ars, we're learning that almost 300 complaints have been filed with the Federal Trade Commission (FTC) regarding Kansas-based Butterfly Labs in the past 18 months. Complaints come from here in the United States, Canada, all the way to Estonia and Argentina. The common complaint? They say their orders were never completed or refund requests were flat-out denied or just never dealt with. Writes....
Following the re-adjustment of bitcoin’s network difficulty after a sudden increase, a massive transaction backlog began developing yesterday, leading to a torrent of complaints. An incredible sum of 278,872.21 bitcoins, worth around a quarter of a billion dollars, is currently in limbo, stuck in the ether, unable to move. In response, angry users have littered public spaces to vent their frustration at the situation. One of them is a representative from Vaultoro, a bitcoin and gold exchange, who publicly stated: “[W]e paid 0.0005 fee (45 cents) to get a client their withdrawal and it took....
Terrahash, one of several ASIC mining rig builders, has changed its refund policy. The company's FAQ has recently been updated to say that all orders are final. It does, however, say that customers can request a refund prior to shipping, and such requests will be considered on a case-by-case basis. Terrahash is selling mining rigs based on Avalon ASICs, which puts it at the mercy of the Avalon supply chain. Unfortunately, claims were made against Avalon that it was mining with customer ASICs. Terrahash has already changed its shipping policy. The company originally announced its DX Large....