Bitstamp and Ledger execs weigh customer service debate after Coinbase saga
A new investigation has revealed hundreds of Coinbase customer complaints around hacking and lost funds, drawing attention to the customer experience at crypto exchanges. Popular cryptocurrency exchange Coinbase recently amassed a panoply of customer service complaints regarding account locking, hacking and even lost funds.A recent tweet by crypto analyst Kaleo garnered hundreds of comments from users all sharing stories of their unfavorable experiences with the exchange. This isn’t the first time the firm has received public backlash over it’s customer service practices. Back in March,....
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Chase UK’s recent decision to ban cryptocurrency transactions for its customers has sparked debate within the crypto community. While the bank cites concerns over scams and fraud as the rationale behind this move, critics argue that it contradicts the United Kingdom’s crypto policy objectives. Jesper Johansen, founder and CEO of crypto service provider Northstake, expressed […]
An API outage at Bitcoin exchange Bitstamp is apparently causing a halt of some services at Coinbase, a service that allows its users to easily buy and sell Bitcoin without the need to sign up for an exchange. Coinbase acquires its bitcoins from exchanges like Bitstamp, and when they don't have Bitcoin to buy, you can almost bet they will not have Bitcoin to sell. No word yet on just when the Bitstamp API outage is to be cleared, but when it is, Coinbase purchasing is likely to resume shortly thereafter.
Bitcoin exchange Bitstamp has temporarily suspended service as a result of a confirmed Bitcoin wallet breach. Earlier today, Bitstamp started by taking unusually long to process bitcoin withdrawals. Later, Bitstamp also changed its Bitcoin deposit system and gave every user a new Bitcoin deposit address. Deposits made to old Bitstamp deposit addresses will "not be honored." Also read: Bitcoin Exchange Bitstamp Withdrawals and Deposits Stopped after Possible RNG Attack. Bitstamp Website Locks Out Users. Bitstamp users, who were using innovative methods such as Ripple to get their money out....
The announcement from the Coinbase team regarding the distribution of Ethereum Classic has led to a controversial debate amongst Ethereum investors on the Coinbase exchange. The announcement from the Coinbase team regarding the distribution of Ethereum Classic has led to a controversial debate amongst Ethereum investors on the Coinbase exchange. On July 26, the Global Digital Asset Exchange (GDAX), a cryptocurrency exchange operated by the Coinbase team, released a statement to clarify that customers who stored ether on the GDAX platform prior to the Ethereum hard fork will be enabled to....
A bitcoin address containing ~18,866 bitcoins may hold the stolen bitcoins from the Bitstamp hack on January 4th. Bitstamp confirmed last night that "we have reason to believe that one of Bitstamp's operational wallets was compromised on January 4th, 2015." According to data maintained by Bitstamp users keeping an eye on the public Bitcoin blockchain, Bitstamp may have been "hacked" for 12% of its bitcoins. UPDATE: Bitcoin Exchange Bitstamp Confirms Loss of ~18,866 BTC (~$5 million USD) from Hot Wallet. Bitstamp has repeatedly reminded its users, who are currently locked out of the site,....