Mt. Gox Call Center Leaves English Users In The Dark
Call Center. The Bitcoin Exchange Mt. Gox is based in Tokyo, Japan, so it came to no surprise that most of their call operators speak mainly Japanese. However, when English customers have to wait more than 20 minutes to voice their concerns just to get call operators that does not speak English, the customers got right to be frustrated. Mt. Gox's call center is open today from 10 am to 5 p.m UTC +9, which is reasonable but inconvenient to European customers where the timing would be from 7 pm to 8 am GMT. The press release from Mt. Gox says: A call center has been established to respond to....
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Mt. Gox has broken their 3 day silence with a new plain text update to their website. The English text of which reads: ANNOUNCEMENT REGARDING AN APPLICATION FOR COMMENCEMENT OF A PROCEDURE OF CIVIL REHABILITATION. An overview of the situation should be published here shortly (probably on March 3, 2014 (Japan time)). Contact information. A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number: Telephone number +81 3-4588-3921. Working hours Monday....
Mt. Gox has apparently updated its website, now allowing users to log in and confirm exactly how much money they have locked away. The otherwise plain page shows balances both in unobtainable BTC and fiat currency, with no explanation given for the change. It also does not list the exchange's current bitcoin value. Mt. Gox's customer call center confirmed the login page is genuine. A post earlier in the day on Reddit had claimed the site was compromised and someone was collecting login credentials, but this now appears to be a hoax. The call center representative did, however, mention that....
The center will focus on financial literacy, foundational mathematics and English skills for the youth while providing Bitcoin education to older cohorts.