Coinbase To Deploy Phone Support To Customers Suspecting Fraud
There has been a lot of compromise in the crypto industry, that Coinbase has decided to take that fight against criminals to a new level. Even top protocols have lost funds running into millions to cybercriminals. In light of this, key players have made many attempts in the sector to strengthen security. However, hackers always […]
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Users who suspect fraud will be able to connect to a live operator, potentially expediting the investigation process. Coinbase has announced a new support phone line for customers who believe their account has been compromised by outside actors. Users will be able to speak to a live support agent, who can kick off an investigation immediately. In an industry where support tickets and emails are the standard method of communication, Coinbase expects that this implementation could help users save valuable time when dealing with this type of crisis.Coinbase also offers its customers....
We've been watching Coinsetter closely over the past few months, and some of the stuff they're doing is nothing short of impressive. For example, today the New York City-based company announced that they would be offering customers the option to phone in their issues with support right from the Big Apple, which some would consider a step up from their present support channel of emailing them. Through our email support, most users have received responses from our team in under an hour - and usually within minutes. We are pleased to announce that we are expanding the support we provide to....
Fraud reports are not uncommon in this day and age, and it looks like criminals are resorting more and more to posing as official bank employees. A lot of harm can be done by contacting bank clients and “social engineering” their way into user accounts. Or in some cases, bank customers can even be persuaded to transfer funds into another account....
Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company. Coinbase is under fire for terrible customer service following reports of users accounts being hacked and drained of funds. According to an Aug. 24 investigation by CNBC, thousands of customers across the country have lodged complaints against the company.The outlet stated that it had interviewed numerous Coinbase customers who claimed hackers had drained their accounts, with the issue exacerbated by the exchange not responding to support requests:Interviews with Coinbase....
Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support options.” The acquisition also reconfirms Coinbase’s strategy to build out its tech hub in India. Coinbase to Improve Customer Support With AI Platform Cryptocurrency exchange Coinbase announced Tuesday: Today, Coinbase is announcing that we are acquiring Agara, an AI-powered....